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Discussion topic: EU Roaming

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This message was authored by schummie This message was authored by: schummie

EU Roaming

Currently in Greece. My wife and I received notification that Sky Roaming has been activated. We are using hotel WiFi not roaming, so by are we being charged for something that is not being used.


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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: EU Roaming

Posted by a Superuser, not a Sky employee. Find out more

Hi @schummie as mentioned have you turned off roaming in you phone settings ? Just to be sure I also turn off mobile data and put the phone in flight mode then turn on WiFi. If you wait until you arrive in your destination before turning roaming etc off then you phone will connect and you will trigger the charge. You need to turn everything off before leaving the UK. 





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This message was authored by daveNOS This message was authored by: daveNOS

Re: EU Roaming

Posted by a Superuser, not a Sky employee. Find out more

@schummie Have you switched off roaming on your phone? If you haven't then as your phone has connected to a local cell mast you will get the text and the charges associated with that.

schummie
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This message was authored by schummie This message was authored by: schummie

Re: EU Roaming

Fully understand, however in June same thing happened, but this time we were on a cruise ship in the middle of the Mediterranean and the only network was maritime. Also a few years ago I was advised by an O2 operative that this is a known fault with iPhones.. it would appear that the same thing is happening with newer models

This message was authored by caesarome This message was authored by: caesarome

Re: EU Roaming

Posted by a Superuser, not a Sky employee. Find out more

@schummie wrote:

 Also a few years ago I was advised by an O2 operative that this is a known fault with iPhones..


I would say that this is probably a load of nonsense.

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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: EU Roaming

Posted by a Superuser, not a Sky employee. Find out more

Hi @schummie as mentioned have you turned off roaming in you phone settings ? Just to be sure I also turn off mobile data and put the phone in flight mode then turn on WiFi. If you wait until you arrive in your destination before turning roaming etc off then you phone will connect and you will trigger the charge. You need to turn everything off before leaving the UK. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
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