ESim updated and now no signal and my physical sim not provisioned

[Mconway31]

Hi 

I am having a bit of a nightmare with my phone. I have had no problem with the esim for the last 9 months. My phone popped a message to update the Esim and since then there has been no signal at all. I cannot call or send/receive messages and if i revert to my old physical sim it will not work either. I tried to get sent a new esim but as that send a message by text I have failed to get this.  I have also tried re-installing the esim but it fails to find sim. 

Any ideas on what I can do?

[Tom-W19]

Hi @Mconway31 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us @Mconway31 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks