Duplicate text messages and calling issues

[Andaisy]

I also have been onto the tech team again today (well the complaint department) and again got the same as before.  This time I asked if they knew what was the problem is - obviously they don't.  This was my 4th call and I said that I had had enough - same questions - same answers from me - there is nothing wrong with my phone or my sim card or the mast I was told it could be that my sim and phone is old.  I told the technician that my daughters phone and sim is 6 months old and she has the same problem.  After 45 minutes he said that he would send me a new sim to try - here is the funny bit 3 times he tried to send me an activation code by text and quess what - he couldn't so had to send it to my email.  So the saga continues - next installment when I receive the new sim.  What a joke.

[Lyttosbeach2023]

Do you lose your existing number with a new SIM ? 

[caesarome]

@Lyttosbeach2023 

A new sim will have a new number.

[Paul+Maidens]

No.

When the SIM arrives from your new provider you request a PUK code from Sky.

Insert new SIM, register with the code, number transfers across. Takes a few hours.

Clear instructions available online.

[Paul+Maidens]

I'm so sorry for you and your daughter.

This evening with Tech Support, they exhausted all options and finally conceded to transfer me to the retention team.

Retention team couldn't be bothered to answer the phone after 15mins.

We deserve better Service and Support.

[caesarome]

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@Paul+Maidens wrote:

No.

you request a PUK code from Sky.

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I'm sure you meant to post this, it is a PAC code you need.

[Paul+Maidens]

You can transfer your number to a new SIM and provider.

[Paul+Maidens]

Sorry, PAK code. Thanks

[Elcop]

I have found something that works to stop the duplicate texting settings>network and internet>mobile network(sky)>turn off 4g calling

[Andaisy]

Update the saga continues.  I received a new sim and it wouldn't connect to the network so I have just been on the phone and have been told that on 24th July work had started to fix the issue and will be completed by 31st - oh happy days.  Lets wait and see shall we.

[Paul+Maidens]

So I've left Sky Mobile.

They asked me to complete a customer review and sent me a web link. 😲

Just before the cutover they sent me a message, "not too late to stay with Sky Mobile", reply "stay".😀

I replied no. They must have received the message three times. As I got 3 messages saying "incorrect response".

[Viking2010]

I can't find those settings on my android phone but can see wifi calling and preferred network type, perhaps I don't have this option on my OnePlus phone. 

[Viking2010]

Looks like the setting is called VoLTE on my phone incase anyone else is looking for the setting posted by @Elcop 

[Viking2010]

Sadly I'm still getting multiple messages despite turning off VoLTE. Back to waiting on sky to fix it! It doesn't happen on rcs messages just sms ones. 

[Andaisy]

Update:  Well the 31st  July came and went.  I mangaged to send and receive sms for 1 day and that was it, not texts and still cannot connect to the internet when away from my house.  I have had no communication from Sky (I filled an online complaints form) .  One thing that I did find out this morning is that if you go into My Sky app you can check your connections - it states for my area that they are going to start work in my area from 24th September not July as I was told last Saturday.  Time to say good bye to Sky as they haven't got a clue what they are doing.  All of you that are still having trouble good luck xx