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Discussion topic: Dubai can’t make or receive calls

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This message was authored by G12bey This message was authored by: G12bey

Dubai can’t make or receive calls

In Dubai can't make calls, sky tells you to call them, I can't make calls!!!

 

I've tried removing depending cap and all other online advice

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G12bey
Topic Author
This message was authored by G12bey This message was authored by: G12bey

Re: Dubai can’t make or receive calls

I'm trying to run a business in the UK this is ridiculous 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Dubai can’t make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@G12bey 

What is happening when you try to call the UK?


@G12bey wrote:

I'm trying to run a business in the UK this is ridiculous 


Sky mobile is a domestic service so shouldn't be the sole method of running a business while abroad (or in the UK). 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM


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G12bey
Topic Author
This message was authored by G12bey This message was authored by: G12bey

Re: Dubai can’t make or receive calls

When you need help, how can a business refer you to a community forum rather than help you? Crazy

G12bey
Topic Author
This message was authored by G12bey This message was authored by: G12bey

Re: Dubai can’t make or receive calls

Sky advertise their roaming, so being a domestic service simply isn't true

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Dubai can’t make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@G12bey 

Domestic as in 'for domestic customers' not for business purposes. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM


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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Dubai can’t make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210 wrote:

@G12bey 

Domestic as in 'for domestic customers' not for business purposes. 


In the first few lines of the contract it says "Sky Mobile is a service for the personal use of UK consumers only".

I am just another Sky customer and my views are my own
This message was authored by Sherie1 This message was authored by: Sherie1

Can’t call a Uk landline from Dubai

I can't call a Uk landline from Dubai. The network carrier gives an automated message "number dialled not valid. Please check the number and try again" 

I have tried numerous Uk landlines and same error message occurs 

This message was authored by Sherie1 This message was authored by: Sherie1

Re: Can’t call a Uk landline from Dubai

I am using + 44 and dropping off the 0 for the area code 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can’t call a Uk landline from Dubai

Posted by a Superuser, not a Sky employee. Find out more

@Sherie1 

Someone else had problems yesterday making calls from Dubai. 
https://helpforum.sky.com/t5/Sky-Mobile/Dubai-can-t-make-or-receive-calls/m-p/4483951

it might be an issue the Dubai end. Make sure your spending cap isn't too low. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM


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This message was authored by Sherie1 This message was authored by: Sherie1

Re: Can’t call a Uk landline from Dubai

thanks @Daniel0210 ive done all the trouble shooting and I'm on the £2 a day roaming and on the standard £45 cap. I've not made a call yet, so maybe a network issue at Dubai end 

G12bey
Topic Author
This message was authored by G12bey This message was authored by: G12bey

Re: Dubai can’t make or receive calls

Message saying not authorised number. In Arabic then English 

 

when someone calls me from Uk, nothing, no dial tone.

 

borrowed a phone to call Sky twice take you thru the same routine, then simply give up

 

and to make it clear, this is my personal phone, but use it to be contacted on emergencies. Don't carry business phone on holiday or I'd be on phone all day..

This message was authored by Barty This message was authored by: Barty

Calling uk from Dubai

I'm in Dubai and despite trying every international code combination imaginable I get a invalid number message when I try any uk number . I cannot call the sky helpline either so absolutely screwed! Any advice gratefully received. Thanks 

This message was authored by caesarome This message was authored by: caesarome

Re: Calling uk from Dubai

Posted by a Superuser, not a Sky employee. Find out more

@Barty 

I have moved you post to this topic where you can see you are not the only one with issues in Dubai at present.

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