Different process for upgrade?

[SophieC1980]

Hi

Ive been with Sky Mob for a good few years now and always done the 24month contract. Previously, when upgrading, the cost of the phone that I return covers the outstanding amount of money payable on the contract, resulting in a seemingly free upgrade. But it's not the same anymore now, I am being told I have to pay over £100 to upgrade to a new phone. 

Does anyone know why this has changed? I have 5 phones contracted with Sky for me and my family and I can't afford to pay that much every time to upgrade. 

Thanks

[caesarome]

@SophieC1980 

How much do you owe on the phone that you are returning as it could be a credit check issue in that you have only just past the checks against the new phone which is why you are being asked to pay the £100 which will be taken of what you will be paying for the device over the length of the contract.

[SKY1992bf]

@SophieC1980 In additional to what @caesarome posted , I note you already have 5 devices on the account which is the maximum sky allow, I don't know for sure but maybe that is playing a part in what your experiencing