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Discussion topic: Device swap

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kwain_79yahoo
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This message was authored by kwain_79yahoo This message was authored by: kwain_79yahoo

Device swap

‎14 Dec 2024 10:32 AM

So inhave 4 phones and and ipad.  Evert two year I swap from Christmas presents,  however this year I am having an issue.  I swapped one and when I try the other it tells me I have reached my limit.  So I phoned sky to be told even though it says great news you can swap I actually can't until the first swap is completed ! I can't do this as I needed to two swaps for Xmas gifts.  Then told I could pay one off but then it's still not guaranteed?? Help please 🙏 

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PandJ2020
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Superuser
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Device swap

‎14 Dec 2024 10:42 AM

Posted by a Superuser, not a Sky employee. Find out more
@kwain_79yahoo wrote:

Help please 🙏 

We're other customers - I don't think we can...

 

IMHO Sky's swap system is antiquated if you have a number of devices on your account...

I am just another Sky customer and my views are my own even if you don't like the answers
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SKY1992bf
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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Device swap

‎14 Dec 2024 10:54 AM

Posted by a Superuser, not a Sky employee. Find out more

@kwain_79yahoo  Skys system allows for upto 5 devices to be active on an account at any one time 

 

there is no way round this unfortunately 


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PandJ2020
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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Device swap

‎14 Dec 2024 11:14 AM

Posted by a Superuser, not a Sky employee. Find out more
@SKY1992bf wrote:

@kwain_79yahoo  Skys system allows for upto 5 devices to be active on an account at any one time 

 

there is no way round this unfortunately 

Indeed, devices will only drop off once they are returned to Sky.  Thus swapping one of four devices hits the limit of 5 temporarily...

I am just another Sky customer and my views are my own even if you don't like the answers
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