Delivery next day

[Reapernick]

I have ordered an iPhone 11 on your app which has stated if I make order within so many hours I'll get thee phone next day. Is this correct? Also I ordered a SIM on thee 16th on this month and still haven't received it?

[Daniel0210]

@Reapernick 

The timescales on the website are not that accurate. The most up to date information on your particular order should be available at https://www.sky.com/help/articles/track-sky-order  

Sky may still have credit checks to complete it being a weekend. Once it’s on its way you should get two emails, one from Sky, and also one from DPD with details of your 1 hour delivery time slot.

[Reapernick]

I already paid deposit there shouldn't be further credit checks.

All I'm asking is your app states delivery next day if I ordered thee device in given time.

Thee time remaining was 11hrs43min.

Will thee device be delivered on Monday?

[Daniel0210]

@Reapernick 
In case you’re unaware, this is a customer helps customer based forum and you aren’t addressing Sky Customer Services here. Sky carry out a second more enhanced credit check which probably won't happen over a weekend. 

[Reapernick]

Thank you for informing me I was not aware.

It's not that a person is upset or anything it's just sky doesn't give any info towards this.

Also why would they put an offer like that in then include a deposit then you get no info or delivery or nothing actually.

I can't even track thee order it just says contact is for an update

[Daniel0210]

@Reapernick 

Twice I've ordered mobiles from Sky. The first time was for 3 x phones, the second time was 2 devices. I ordered on a weekday and received the devices the next day. It's just possible you will too. Fingers crossed. 

[Reapernick]

I appreciate thee good luck wishes.

Thank you for your time and info regarding thee matter.

Have a pleasant evening further