@CJP259
There won't be a lot you can do there. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
It does include that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.
Any initial payment you’ve made should hopefully be refunded in about 14 days.
▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
