Discussion topic: Data not rolling over

This message was authored by: Kentgirl79 · ‎20 Apr 2023

I have just tried rolling over 4gb of data across 2 devices and whilst the data has come out of the piggy bank it isn't showing on my plans (and when I turn WiFi off I can't connect to the internet so I know I have no data). I've had the emails to say I've rollled the data over.

This message was authored by: caesarome · ‎20 Apr 2023

Sometimes it can take a little while to appear so don't be tempted to roll it over again as it should catchup in time.

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This message was authored by: Daniel0210 · ‎20 Apr 2023

@Kentgirl79

A poster on a similar thread this morning has rung Sky who have informed them it's a known issue being worked on.

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This message was authored by: Clareridds · ‎20 Apr 2023

Hi @Kentgirl79 - there has been a delay in transferring data from the piggy bank we've been informed, but it should be back up and running in the next few hours. Sorry for the delay.

Thank you

Clareridds

Community Manager

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Discussion topic: Data not rolling over

Data not rolling over

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