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Discussion topic: Currently abroad, need data

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This message was authored by: Josh1991

Currently abroad, need data

I'm currently abroad and I've been told my data roaming is capped at 25gb. I've used 90% of that and have 3 days left. How do I get more without being charged stupid amounts. I need data for satnav etc. 

I've tried calling but my phone just crackles and I can't hear anything. Why do sky make it so hard to speak to someone! Any help with be greatly appreciated. 

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This message was authored by: PandJ2020

Re: Currently abroad, need data

Posted by a Superuser, not a Sky employee. Find out more

It's £2.50 per GB, so not a stupid amount...

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: caesarome

Re: Currently abroad, need data

Posted by a Superuser, not a Sky employee. Find out more

@Josh1991 

You can't increase it as data useage when abroad is capped to 25GB so you will have to be careful what you use over the next few days before it resets otherwise you will start wracking up large data charges. You Wifi where available where you can and make sure when you do the mobile data is turned off.

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This message was authored by: TimmyBGood

Re: Currently abroad, need data

Posted by a Superuser, not a Sky employee. Find out more

@Josh1991 

 

As @PandJ2020 indicates, the initial charge per gigabyte isn't extortionate.  Just be aware that Sky reserves the right to cease service entirely if what they consider to be unreasonable use continues.

 

I'd think the cost per gigabyte also counts against the default spending cap limit.

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This message was authored by: Daniel0210

Re: Currently abroad, need data

Posted by a Superuser, not a Sky employee. Find out more

@Josh1991 

See this link about the fair usage policy

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

 

We may suspend your service, restrict your usage or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.


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