Credit check unsucessful

[MollyE1]

My credit is marked at okay with my back and has even gone up recently, I've never had any problems with it before, I just wanted to do a phone trade in to get a more up to date one, what can I do to make this work please?

[Daniel0210]

@MollyE1 
For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.