CHARGED FOR CALLS TO MYSELF IN MOROCCO

[Sofia772]

Sky have charged me for calls to my own number. 

Firstly that's not even possible as confirmed by there own agent. 

Secondly I did not make any calls on that day or at all while on holiday to avoid these kind of charges. 

SKY have told me that its because I received calls and although I did not answer them they still have charged me - nearly £200!!!!!!! 

Endless chatting to various team members with no solution.

A call back promised and not followed through.,

[Removed]

Moderator notes: Removed unfounded allegations

[Daniel0210]

@Sofia772 

Morocco is a Rest of the World country so very expensive to use your Sky sim.

To my knowledge the costs are:

£2,160 per GB (yes that is 2 thousand)

£2.16 per minute Calls to local numbers or UK mobile and landline numbers

£1.80 per minute to receive calls 

£0.50 per text message to UK numbers and mobiles

£0.58 per picture message(MMS)

[63johnw]

Hi @Sofia772  did you access voicemails ? I am sure I read somewhere that listening to voicemails can incur charges.