Contact end

[Leah+jaden]

I don't want my contact to end. I am currently spenspended and I am paying my bill on Friday the 2nd 

[Daniel0210]

@Leah+jaden 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

If your services have already been restricted that will only be because of a missed payment. Sky won’t reinstate them until you’ve paid what you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

@Leah+jaden 

Your contract will not end due to your phone being suspended so as soon as you pay what you owe and setup

your monthly payment details then it should be restored once the payment has been cleared by the banks,

[63johnw]

@Leah+jaden  How far in arrears are you ? as if it's a couple of months or more then sky can cancel the contract and demand full payment of all phones etc.