Subject: Formal Complaint Regarding Mishandling of Personal Information, Lack of Professionalism, and Poor Service
Dear Sky Mobile Customer Complaints Team,
I am writing to formally raise a serious complaint about the handling of our personal information, the consistent lack of professionalism and competence within your call center, and the ongoing failure of Sky Mobile to address our concerns effectively.
For the past seven months, we have been trying to resolve a severe reception issue affecting us 24 hours a day in the Wimbledon Chase area. Despite contacting your customer service multiple times, each call has been handled with negligence, dishonesty, and a complete disregard for professionalism.
Systematic Failures in Customer Support:
1.Mishandling of Our Personal and Case Information:
oEach time we call, we are forced to repeat our entire issue from the beginning because your call center operators fail to document or share our case details.
oOperators frequently transfer our calls under false pretenses, pretending to escalate our case but deliberately passing us to another agent without any prior case information, wasting our time and effort.
2.Extreme Unprofessionalism & Dishonest Practices:
oMultiple male call center operators have been insolent, sarcastic, and disrespectful on repeated occasions.
oThere is a clear pattern of intentional manipulation and gaslighting by your operators, who play with facts, contradict themselves, and use ironic and dismissive tones to confuse and harass customers.
oOperators frequently answer calls in an unprofessional manner, failing to provide their names or conduct themselves appropriately.
3.Deceptive Compensation Promises:
oWe have been promised compensation of £30, £50, and other amounts on several occasions. However, these promises have never been honored, adding to the lack of integrity in your service.
Formal Requests for Immediate Action:
Given the severity of these issues, we demand the following:
1.A full refund for the last seven months of service, given that Sky Mobile has failed to provide a functioning mobile network in our area.
2.A fair compensation for the emotional, psychological, and physical distress caused by this prolonged ordeal.
3.An internal investigation into your call center operations, identifying and holding accountable every operator who has engaged in unethical, dishonest, or unprofessional behavior.
4.A clear and immediate resolution to our network issue in the Wimbledon Chase area.
If Sky Mobile fails to address and resolve this matter satisfactorily, we will escalate our complaint to CISAS (Communications and Internet Services Adjudication Scheme) and any other relevant regulatory bodies. We demand a response within 7 days outlining the actions you intend to take.
This ongoing pattern of customer mistreatment is completely unacceptable, and we will not tolerate further delays, false promises, or evasive tactics.
We expect a prompt, professional, and conclusive resolution to this matter.
Sincerely,
