Cloned sim

[Robbo413]

Got given a new sim. Turns out some other child has got the same number as me. Her mother first started crying on the phone saying why have I stolen her daughters phone. Her text messages were going to her daughter all day but when she would call ot would connect to me. In the end she'd send me screen shots of the conversation she was having with her daughter and the telephone number on her screen was my new number. I get calls off random strangers, picture messages sent to me. Some sky members said I will get compensation others then said I wont. Sky say they will try and ring me and phone ends up getting cut off and they dont ring back. When I try ringing back I get passed around for an hour and half having to repeat myself everytime. Its been a month and still not resolved. Anyone else been mistreated

[caesarome]

@Robbo413 

As all mobile numbers across all mobile networks are recycled the number you have been given appears to have been used by someone else previously so you will need call to cancel it to order another one which will come with a different number and while there is a chance this could happen again you would have to pretty unlucky to see this happen for a second time.