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Discussion topic: Checking I have this right? Sending my phone back

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This message was authored by JimmyL This message was authored by: JimmyL

Checking I have this right? Sending my phone back

I would like to end my contract with sky however I have to pay £233.75 (11 months)  to pay off my credit agreement 

 

However, If I send my device back as there's no damage I wont actually have anything to pay according to pay on the estimation to swap ? 

I just wanted to check this was right? 

I'm also assuming my sim card stays active and I can use this for another device unless I cancel that separately too? 

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Checking I have this right? Sending my phone back

Posted by a Superuser, not a Sky employee. Find out more

Hi @JimmyL  you can only swap if taking out a new contract for another device with sky. You can't just send your phone back to end the contract. 





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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Checking I have this right? Sending my phone back

Posted by a Superuser, not a Sky employee. Find out more

@JimmyL wrote:

I'm also assuming my sim card stays active and I can use this for another device unless I cancel that separately too? 


The device plan and data plan are separate.

 

You can continue paying for the data plan and use it in another phone.

I am just another Sky customer and my views are my own
JimmyL
Topic Author
This message was authored by JimmyL This message was authored by: JimmyL

Re: Checking I have this right? Sending my phone back

Hi it does say 


''send back your device - we'll give you a value for it to go towards paying off your credit agreement''

 

Am I missing something here? 

@63johnw Thank you for the response 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Checking I have this right? Sending my phone back

Posted by a Superuser, not a Sky employee. Find out more

@JimmyL wrote:

Hi it does say 


''send back your device - we'll give you a value for it to go towards paying off your credit agreement''

 

Am I missing something here? 


That's only if you swap to a new device.

 

There are many sites that will simply purchase for cash, including one with Sky's name.

I am just another Sky customer and my views are my own
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