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Discussion topic: 5g is not working on my new iphone 15plus

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This message was authored by Susie751 This message was authored by: Susie751

5g is not working on my new iphone 15plus

i git the iPhone 15 plys through sky kast week and thr 5g has still bot connected. 
the 5g option is on on my phone. Please could uou help resolve this issue 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: 5g is not working on my new iphone 15plus

Posted by a Superuser, not a Sky employee. Find out more

Have you enabled 5G on your account too?

I am just another Sky customer and my views are my own
This message was authored by twilight+princess This message was authored by: twilight+princess

Re: 5g is not working on my new iphone 15plus

Posted by a Superuser, not a Sky employee. Find out more

Is 5G enabled on your account?
Are you in a 5G area?

 

 

 

Virginia.
I don’t work for Sky.
Susie751
Topic Author
This message was authored by Susie751 This message was authored by: Susie751

Re: 5g is not working on my new iphone 15plus

I believe so, but I'll double check. Thank you 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: 5g is not working on my new iphone 15plus

Posted by a Superuser, not a Sky employee. Find out more

Strangely it's not on by default...  You have to add it.

I am just another Sky customer and my views are my own
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