Changing mobile voicemail pin

[Mixalakis]

Have forgotten my voicemail pin, everytime I dial 759 it starts by asking me fid the pin. After 3 unsuccessful attempts I get a message that I should receive a text with my new pin but this never happens. Could you please help? Many thanks!

[caesarome]

@Mixalakis 

Have you checked that your phone hadn't put the text message in the junk message folder in error ?

[Mixalakis]

Thank you for your response 

I did not know there is a junk SMS folder. Could you please help me locate it?

[caesarome]

I can only help you with an iPhone so when in your messages select filters at the top left then you shiuld see it.

[Mixalakis]

No this is am Android phone.

Could someone please just reset my current pin and email me a new one?

Many thanks!

[caesarome]

@Mixalakis 

As we are customers here you will need to call Sky on 150 to get help from them.

[Mixalakis]

Thank you again!