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Discussion topic: Change from eSIM to old sim

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This message was authored by: Jo336

Change from eSIM to old sim

I need to change order from eSIM to old fashion chip sim as my phone not compatible can someone help please? Not getting anywhere on the phone. Or I can cancel eSIM 

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This message was authored by: PandJ2020

Re: Change from eSIM to old sim

Posted by a Superuser, not a Sky employee. Find out more

@Jo336 wrote:

I need to change order from eSIM to old fashion chip sim as my phone not compatible can someone help please? Not getting anywhere on the phone. Or I can cancel eSIM 


See the help here: https://www.sky.com/help/articles/esim-sky-mobile-convert-sim

 

You can only cancel if your dataplan is 'out of contract' (Usually at least 12 months old)

I am just another Sky customer and my views are my own even if you don't like the answers
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