Can’t use broadband abroad

[Rob356]

Hi

I am currently in Spain , I can't access any broadband ! Why is this ?? 

[PandJ2020]

Broadband?  That will still be installed in your home in the UK?

Do you mean cellular or local WiFi?

[Daniel0210]

@Rob356 

Could you have exceeded the new fair usage policy? 

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy. 

[daveNOS]

@Rob356 Neither Sky or Sky mobile provide broadband outside of the UK(Sky mobile doesn't provide it at all).

If you mean mobile internet then that's different, do you get a welcome text when trying to use data?

Do you have a sufficient spend cap to enable the roaming passport to activate(£2 per 24 hours).

[63johnw]

Hi @Rob356  assuming you mean mobile data ? Have enabled roaming in your phone settings ? Have you set your monthly and roaming spend caps high enough to cover your £2 daily charges ? 

Look here for more help. 

https://www.sky.com/help/articles/sky-mobile-roaming-problems

[Rob356]

Thanks for all the replies . 
still an ongoing problem , regrettably  . Have to get it sorted when I return ... 

[PandJ2020]

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@Rob356 wrote:

 Have to get it sorted when I return ... 

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Your broadband will be waiting for you when you return.