Cant Roll data since i canceled sky Tv

[K7ng85]

Hi all sky had technical problems downgrading sky TV from untimate to essentials so they allowed me to cancel sky TV completely without fees as was still in contract.

Well I have 4 sims with sky mobile and since I've canceled the TV I can no longer roll data on any of my sims after reading another thread I can see someone had a similar thing happen to them last year.

Surely sky can't be aloud to block a service you pay for and TV and mobile should be separate.

[K7ng85]

 

[63johnw]

Hi @K7ng85  i would call sky on 150 to ask them to roll data for you and investigate why you can't. 

[K7ng85]

Yeah I'm going to have to but over the last month I've spent a ridiculous amount of time on the phone and live chat trying to get the TV side sorted and being billed for it when I can't use it I'm really starting to loose the plote the stress this is all causing it having a negative effect of my already delicate mental health 😪 now have this issue just feel like canceling all direct debits and telling them to poke it but that will just make a debt so I have to continue contacting them and pray that it all gets sorted sorry for the rant just at my whits end with it all 😭