Cannot see my mobile phone account

[Kaz23358]

Have gone through the process of linking my account and it says it is linked but it is nowhere to be seen. Data has run out on one of phones but can't see why

[caesarome]

Are you now signed in with the correct ID after you have linked the account ?

[Kaz23358]

Yes I'm signed in. When I moved from EE to sky mobile, I already had Sky tv, I changed my email address with them and things haven't been right since. I phoned and they promised to phone me back but never did.

[caesarome]

@Kaz23358 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Kaz23358.

[Lisa-P1987]

Thanks for chatting to us Kaz23358 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks