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Discussion topic: Cannot link Sky ID with mobile account

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This message was authored by T10CK This message was authored by: T10CK

Re: Cannot link Sky ID with mobile account

Tried at least 100 times to activate my sim but to no avail.  Try to get help and just a bot.  Try to call, they refer me to a bot.  What happened to human support?

 

Please can somebody help me to link my Sky ID and activate my new phone!

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more
wrote:

Please can somebody help me to link my Sky ID 


To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by nathan0101 This message was authored by: nathan0101

Re: Cannot link Sky ID with mobile account

Caesarome, please don't bother "escalating" it as I've decided to go with another provider,

A smaller company who managed to sort things in 5 minutes flat unlike sky mobile.

So to use the'buzz'phrase of every political party at the moment 'let's be clear' will I recommend sky to anyone, NO!

Your customer service is non existing and when you actually get to speak to an advisor you get sent around in circles, USELESS!

This message was authored by Dburns259 This message was authored by: Dburns259

Re: Cannot link Sky ID with mobile account

I'm having the exact same issue, doesn't matter what I try I can't link my mobile with my account, also I've just ordered my phone and it's not showing up in my tracking? 

This message was authored by Trippsix This message was authored by: Trippsix

Re: Cannot link Sky ID with mobile account

I can't link my sky ID with my mobile account....keep getting the whoops message. Can someone point me in the right direction please?

 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Trippsix 

To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Nisha+b This message was authored by: Nisha+b

Linking sky id is stressing me out

Ok so iv got sky glass just getting mobile now and it's not linking been told someone will send a link with alternative way to link but still waiting 4 days later 

This message was authored by KARENH2202 This message was authored by: KARENH2202

Re: Cannot link Sky ID with mobile account

Getting these two messages about an old inactive account. Spoke to sky last week, technician issue on their side not mine. Still not had this issue resolved. Anyone else had the same? 

IMG_9074.png

IMG_9075.png

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@KARENH2202 

Have you been a customer of Sky in the past as it might be that you have used your email address on a previous Sky ID which might be why you are seeing the message as per your first image. What happens when you press the unlink button, does it not work ?

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If someone has helped you then please click on the LIKES button in their post.
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This message was authored by KARENH2202 This message was authored by: KARENH2202

Re: Cannot link Sky ID with mobile account

I get this error and no way round it 

IMG_9075.png

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

Can you answer this:

 


@caesarome wrote:

@KARENH2202 

Have you been a customer of Sky in the past as it might be that you have used your email address on a previous Sky ID which might be why you are seeing the message as per your first image. 


 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by KARENH2202 This message was authored by: KARENH2202

Re: Cannot link Sky ID with mobile account

I got married 11 years ago and i log in with my email address and password. Not sky id. This is just a recent issue in the last few weeks. Just can't seem to get past the error message. 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@KARENH2202 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to KARENH2202 to chat.

This message was authored by KPKPKP This message was authored by: KPKPKP

Re: Cannot link Sky ID with mobile account

I am getting the same error when trying to view my mobile information in my sky account

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