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Discussion topic: Cannot link Sky ID with mobile account

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This message was authored by Mushe1309 This message was authored by: Mushe1309

Re: Cannot link Sky ID with mobile account

I am also getting the same error. Everything working fine, not trying to make any changes, now can't access my sky mobile account to manage data and when I try to link it back I get this error.

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Mushe1309 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Mushe1309 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Addie15 This message was authored by: Addie15

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Update-We are closing this session now as we have not received further response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks.

This message was authored by VickyS12345 This message was authored by: VickyS12345

Re: Cannot link Sky ID with mobile account

I am also having this issue, I have a tv package and 3 contract phones, only tv package and 2 contract phones are showing on my sky ID account. I called to pay my bill as I couldn't see it anywhere on my account to pay it and on one could help me! 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@VickyS12345 

This might have happened if for some reason this phone wasn't ordered on the same account that the other two are on so to get this looked into for you I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent VickyS12345 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Hi VickyS12345

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by Ted1958 This message was authored by: Ted1958

Re: Cannot link Sky ID with mobile account

I am also having this problem can someone help me please 

This message was authored by Ted1958 This message was authored by: Ted1958

Re: Cannot link Sky ID with mobile account

Everytime I try to link my sky mobile account I get an error message saying 'whoops something has went wrong' my details are correct. I need to sign my new credit agreement can soemone please help 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Ted1958 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by Mushe1309 This message was authored by: Mushe1309

Re: Cannot link Sky ID with mobile account

Yet again locked out of my sky mobile account. Why I can't link it to my other sky accounts and use those log in details I don't know, but for some reason it doesn't seem that easy.

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

What do you mean you have been locked out g your account @Mushe1309 , what is happening when you try to access it ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mushe1309 This message was authored by: Mushe1309

Re: Cannot link Sky ID with mobile account

Technical error message appears.

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