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Discussion topic: Cannot convert physical sim to eSIM??

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This message was authored by Caitlin35 This message was authored by: Caitlin35

Cannot convert physical sim to eSIM??

I've read through a few posts here and it seems like I'm not the only one with this problem. Recently took out a contract for IPhone 15 Plus and when sent the sim, I activated the physical SIM card. I'm now trying to convert this to an eSIM. Trying to send a verification code to my number but it keeps saying "Sending Fail" or something along the lines. Been on the phone to support 3 times tonight and getting nowhere. Can anyone help please?? This is so frustrating.

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Cannot convert physical sim to eSIM??

Posted by a Superuser, not a Sky employee. Find out more

Hi @Caitlin35  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

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I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot convert physical sim to eSIM??

Posted by a Sky employee

Hi there, Thanks for escalating this. 

 

This is a known issue which is being investigated at the moment and we are working on a fix as soon as possible. At the moment you would need to continue to use a physical sim. 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by ScotsYesVoter This message was authored by: ScotsYesVoter

Re: Cannot convert physical sim to eSIM??

Hi Lisa is there a fix on the way? The iPhone 15 doesn't have a physical sim slot so what are we meant to do? 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Cannot convert physical sim to eSIM??

Posted by a Superuser, not a Sky employee. Find out more

@ScotsYesVoter wrote:
The iPhone 15 doesn't have a physical sim slot so what are we meant to do? 

UK versions do have physical slot.

I am just another Sky customer and my views are my own
This message was authored by ScotsYesVoter This message was authored by: ScotsYesVoter

Re: Cannot convert physical sim to eSIM??

I'm such an idiot so they do 🤦‍♂️ thank you very much!
Hope everyone who doesn't have a slim slot get it fixed soon 🙂

This message was authored by pdulfo666 This message was authored by: pdulfo666

Re: Cannot convert physical sim to eSIM??

I see this is dated from September 2024.
Are SKY still unable to process eSIM ?
If so could they update their pages.

This message was authored by 63johnw This message was authored by: 63johnw

Re: Cannot convert physical sim to eSIM??

Posted by a Superuser, not a Sky employee. Find out more

Hi @pdulfo666  most customers can activate and use esims without problem. There are some however, for whatever reason, do have issues. They are the ones you hear about on the forums as people don't come on here to say I don't have a problem. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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