18 Jan 2025 08:25 PM
Iwant to convert my physical sim to esim but the email does not arrive
19 Jan 2025 02:55 PM
Same here, been trying to do this since Friday, two live chats with Sky since but not resolved, have given up now., can't waste any more time on this, very frustrating.
21 Jan 2025 12:53 PM
I want physical sim convert to eSIM
21 Jan 2025 01:06 PM
Posted by a Superuser, not a Sky employee. Find out moreThis link explains how to convert your physical sim to a eSIM:
https://www.sky.com/help/articles/esim-sky-mobile-convert-sim
21 Jan 2025 02:28 PM
Have tied mulitple times both from th ephone and via the link above.
I get the SMS sceurity code.
Then the nice 'Kit' sweeping line across the page.
Finally, 'Come back here to install when you receive email'
NO Email arrives.
Checked SPAM. Nothing.
Is there a way to speak to a human to progess this ?
BTW in case it helps. Trying to add eSIM to an iPhone11
21 Jan 2025 03:23 PM
Same problem here trying to convert from physical SIM to esim, got to speak to a human on live chat, didn't get me anywhere though. still unresolved. I gave up in the end. You can keep the transcript of live chat which can be helpful if you want to escalate. Good luck
21 Jan 2025 03:27 PM
When I have more time I will persist with the live chat.
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