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Discussion topic: transfer physical sim to eSIM

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This message was authored by Trevor11 This message was authored by: Trevor11

transfer physical sim to eSIM

Iwant to convert my physical sim to esim but the email does not arrive

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This message was authored by garyjarv This message was authored by: garyjarv

Re: transfer physical sim to eSIM

Same here, been trying to do this  since Friday, two live chats with Sky since but not resolved, have given up now., can't waste any more time on this, very frustrating.

This message was authored by Najir This message was authored by: Najir

Re: transfer physical sim to eSIM

I want physical sim convert to  eSIM

This message was authored by caesarome This message was authored by: caesarome

Re: transfer physical sim to eSIM

Posted by a Superuser, not a Sky employee. Find out more

@Najir 

This link explains how to convert your physical sim to a eSIM:

 

https://www.sky.com/help/articles/esim-sky-mobile-convert-sim

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This message was authored by pdulfo666 This message was authored by: pdulfo666

Re: transfer physical sim to eSIM

Have tied mulitple times both from th ephone and via the link above.
I get the SMS sceurity code.
Then the nice 'Kit' sweeping line across the page.
Finally, 'Come back here to install when you receive email'

NO Email arrives.
Checked SPAM.  Nothing.

Is there a way to speak to a human to progess this ?
BTW in case it helps.  Trying to add eSIM to an iPhone11

This message was authored by garyjarv This message was authored by: garyjarv

Re: transfer physical sim to eSIM

Same problem here trying to convert from physical SIM to esim, got to speak to a human on live chat, didn't get me anywhere though.  still unresolved.  I gave up in the end.  You can keep the transcript of live chat which can be helpful if you want to escalate.  Good luck

This message was authored by pdulfo666 This message was authored by: pdulfo666

Re: transfer physical sim to eSIM

When I have more time I will persist with the live chat.

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