Cannot convert physical sim to eSIM??

[Caitlin35]

I've read through a few posts here and it seems like I'm not the only one with this problem. Recently took out a contract for IPhone 15 Plus and when sent the sim, I activated the physical SIM card. I'm now trying to convert this to an eSIM. Trying to send a verification code to my number but it keeps saying "Sending Fail" or something along the lines. Been on the phone to support 3 times tonight and getting nowhere. Can anyone help please?? This is so frustrating.

[63johnw]

Hi @Caitlin35  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Lisa-P1987]

Hi there, Thanks for escalating this. 

This is a known issue which is being investigated at the moment and we are working on a fix as soon as possible. At the moment you would need to continue to use a physical sim. 

[ScotsYesVoter]

Hi Lisa is there a fix on the way? The iPhone 15 doesn't have a physical sim slot so what are we meant to do? 

[PandJ2020]

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@ScotsYesVoter wrote:
The iPhone 15 doesn't have a physical sim slot so what are we meant to do? 

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UK versions do have physical slot.

[ScotsYesVoter]

I'm such an idiot so they do 🤦‍♂️ thank you very much!
Hope everyone who doesn't have a slim slot get it fixed soon 🙂

[pdulfo666]

I see this is dated from September 2024.
Are SKY still unable to process eSIM ?
If so could they update their pages.

[63johnw]

Hi @pdulfo666  most customers can activate and use esims without problem. There are some however, for whatever reason, do have issues. They are the ones you hear about on the forums as people don't come on here to say I don't have a problem.