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This discussion topic has been answered Discussion topic: Cannot connect new Samsung mobile to SKY wifi, password not accepted

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Message posted on ‎27 Oct 2025 12:41 PM

Cannot connect new Samsung mobile to SKY wifi, password not accepted

My new Samsung mobile will not acce.ss my Sky wifi router. The password is deemed as incorrect, have tried numerous times

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This message was authored by: caesarome Answer

Message posted on ‎27 Oct 2025 01:08 PM

Re: Cannot connect new Samsung mobile to SKY wifi, password not accepted

Posted by a Superuser, not a Sky employee. Find out more

@Tomekay 

If you are seeing an error about entering the wrong Wifi password then make sure you are not getting a 1 and l or a 0 and O muddled as it is quite easy to do this. It must also be entered as shown on the hub itself so use upper case letting if required.

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This message was authored by: 63johnw

Message posted on ‎27 Oct 2025 12:59 PM - last edited: ‎27 Oct 2025 12:59 PM

Re: Cannot connect new Samsung mobile to SKY wifi, password not accepted

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tomekay  is it WiFi password/key that's coming up incorrectly ? Have you tried restarting the router and  the phone and ensuring the password on the router is entered correctly (upper/lower case very important) ?

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This message was authored by: caesarome Answer

Message posted on ‎27 Oct 2025 01:08 PM

Re: Cannot connect new Samsung mobile to SKY wifi, password not accepted

Posted by a Superuser, not a Sky employee. Find out more

@Tomekay 

If you are seeing an error about entering the wrong Wifi password then make sure you are not getting a 1 and l or a 0 and O muddled as it is quite easy to do this. It must also be entered as shown on the hub itself so use upper case letting if required.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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