Return new phone

[momo55]

Just received new phone but don't like it 
I know I can return, but can I return for different model

[63johnw]

Hi @momo55  yes provided you are within the 31 day cooling off period. You need to call sky on 150 to do this. Can't be done here or online. 

[momo55]

Brilliant many thanks

[caesarome]

To be clear @momo55 while you can return it under the 31 day cooling off period rules you can't exchange it for another one as you will need to place an order for a new one which will mean you will be credit checked again of which you will need to pass.

[Wayne1967776654]

I want to return my new phone for a refund please

[PandJ2020]

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@Wayne1967776654 wrote:

I want to return my new phone for a refund please

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If you are within your cooling off period then call Sky to arrange the return.

[Daniel0210]

@Wayne1967776654 
If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.