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Discussion topic: Cannot access or find Credit Agreement

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This message was authored by: rohan14

Cannot access or find Credit Agreement

I cannot access the link or place where I can sign the credit agreement to recieve my phone.

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This message was authored by: caesarome

Re: Cannot access or find Credit Agreement

Posted by a Superuser, not a Sky employee. Find out more

@rohan14 

You should have been sent an email with a link to it otherwise click the button on this page as it should take you to it to sign it:

 

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

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This message was authored by: rohan14

Re: Cannot access or find Credit Agreement

When i press the link it just takes me to this page and I still can't find it.

rohan14_0-1750620138223.png

 

This message was authored by: caesarome

Re: Cannot access or find Credit Agreement

Posted by a Superuser, not a Sky employee. Find out more

Try your message centre:

 

https://www.sky.com/mymessages

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This message was authored by: rohan14

Re: Cannot access or find Credit Agreement

I cannot access it too. 

rohan14_0-1750620397214.png

 

This message was authored by: caesarome

Re: Cannot access or find Credit Agreement

Posted by a Superuser, not a Sky employee. Find out more

@rohan14 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

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This message was authored by: Mr+Flibbles+86

Re: Cannot access or find Credit Agreement

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

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