Discussion topic: Cannot access or find Credit Agreement
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Message posted on 22 Jun 2025 08:00 PM
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Cannot access or find Credit Agreement
I cannot access the link or place where I can sign the credit agreement to recieve my phone.
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All Replies
Message posted on 22 Jun 2025 08:16 PM
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Re: Cannot access or find Credit Agreement
You should have been sent an email with a link to it otherwise click the button on this page as it should take you to it to sign it:
https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 22 Jun 2025 08:22 PM
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Re: Cannot access or find Credit Agreement
When i press the link it just takes me to this page and I still can't find it.
Message posted on 22 Jun 2025 08:25 PM
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Re: Cannot access or find Credit Agreement
Try your message centre:
https://www.sky.com/mymessages
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 22 Jun 2025 08:26 PM
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Re: Cannot access or find Credit Agreement
I cannot access it too.
Message posted on 22 Jun 2025 09:35 PM
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Re: Cannot access or find Credit Agreement
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 23 Jun 2025 08:21 AM
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Re: Cannot access or find Credit Agreement
Thanks for escalating this. We’ve sent an invite to chat.
Please be aware conversations automatically close if there is no response within 48 hours.
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