Cannot Roll Data from Piggy Bank

[tcbigguns]

Hi - I've not been able to roll data back since Wednesday last week. I called Sky and they said someone will look into the issue for me.

I'm in Spain on holiday and can't use my phone when I'm out. I have tried calling sky but the numbers go to a strange crackling sound!!

if anyone could escalate this, I'd really appreciate it.

[caesarome]

@tcbigguns 

What is happening when you try to roll same data from your piggybank and have you managed to do this prior to this issue ?

[tcbigguns]

Hi, 

yes I do it monthly / regularly.

the data comes off the total and doesn't load onto my number, my balance stays at 0.

I have 4 numbers and none of them are working for any of them.

[caesarome]

@tcbigguns 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @tcbigguns to chat.

[tcbigguns]

Still no further, 7 days without internae. Nobody has made contact once to keep me up to date. Shocking service

[63johnw]

Hi @tcbigguns  did you respond to the chat bubble on here ? What did they say ? 

[SniperMonkey]

This has been happening to me for months. I can't roll data to my sim using WiFi or anything. 

they don't have a fix. I've had hours on the phone where they escalate it and I still haven't heard back from 2 months ago. 

[tcbigguns]

Oh Jeez, that doesn't fill me with any confidence. I've been told that it's being reviewed daily... and the cause is from a boost on my acct. 

[SniperMonkey]

They're clueless. They told me it was a boost on mine, next time it was because there was a debt on my account even though I've never missed a payment and they confirmed that upon inspection. 

the sooner I can leave, the better. 

[Daniel0210]

I've just successfully moved 3GB of data to my sons mobile and then 3GB to my own mobile. Within 30 seconds had two emails acknowledging the transactions. 

[Kelsingra]

Hey @SniperMonkey 

Thanks for using the Sky Community! I'm really sorry to hear that you too have issues rolling piggybank data for a time now.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back when you can. You're looking for the chat bubble in the bottom corner of the thread.
You can read more information about this service here:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for escalating this. We’ve sent SniperMonkey an invite to chat.

[tcbigguns · Accepted solution]

Just had an update, it's been fixed! Just checking when my lost 60gb will be restored now.