Can’t see mobile bill

[Jess53]

On the my sky app it's not showing my sky mobile bill anymore like it was before when I joined sky and when I look online it says join sky mobile when I try to look at my bill. Can someone please help me and sort this out for me asap, I need to be able to see my mobile bill. Thank you in advance

kind Regards

[caesarome]

@Jess53 

Are you logged in with the correct ID and password ?

[Jess53]

Yes I am 

[caesarome]

@Jess53 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Jess53 an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Jess53]

I still can't see my mobile information on the app or online

[caesarome]

@Jess53 

What was the result of the chat that you had with the messaging team back in October of last year ?