Can’t Make or Receive calls

[JayDizzle92]

Picking up on an old thread. Is this still happening for people and how did you resolve it? I've got the issue starting in the last couple of days.

[Daniel0210]

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@JayDizzle92 wrote:

Picking up on an old thread. 

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@JayDizzle92 

I have moved your post to a current thread running. Please see the post currently marked as the answer.

[NatashaLynn84]

Any help with this please. I'm in the Uk and go on holiday today. I've not changed any settings yet but no one can call me and I can't call out. Saying number not recognised. 

[JayDizzle92]

If I restart my device I can make and receive calls for an indertiminate period, but the issue just restarts a short while after restarting. Becoming increasingly frustrating

[Alex1939]

I can't make calls at all 

[Essexjayne]

Following these instructions work ( just switching phone off and on did not ) , but reading other comments I'm not confident that it's a lasting fix .

I  understand that things break , mistakes are made , things go wrong but Sky if you are listening it's how you deal with these failures that is important to your customers - denial , silence and sucking your customers into a chatbot loop of nonesense is not good enough . All that is needed is a flash on the home page , explaining the issue , whats being done about it and estimated time to fix it- oh yes and updates . Is that really too much to ask ?

[Maz1977]

I absolutely agree, it's the lack of communication and respect from Sky on a very serious issue. For my area, it gives me a fix date of 8th August!!!!! Unbelievable and disgraceful especially given we are now in school holidays where parents need to contact children- my Son  has WhatsApp so all ok there, my elderly Father doesn't with no smart phone. So angry, but not surprised with their service. A Sky employee even told me on Monday that it was an O2 issue and that all O2 customers affected as well.... complete nonsense 

[Yapps]

This has just started happening to both myself and my wife's phones... I get that I've dialled incorrect number, and my wife's just ends calls straight away without a message... 

[Amanda189]

Hi started with this problem today, did anyone get theirs sorted and how?

[Lou166]

Myself and my husband are having the same issues, we can't call one another but I've been able to call my son who is on a different network!!!

[Essexjayne]

Follow the instructions on post numbered  198 - worked for me

[Nicolayyyyyyyyy]

My sky mobile isn't working to make or receive calls 

anyone help? 

I can't ring Sky as I can't use my mobile and virtual assistant also couldn't help 

[caesarome]

@Nicolayyyyyyyyy 

Your post has been moved to the topic at hand as this has been an ongoing issue for some for a while now. As you can see from the post towards the top of the Lahr Sky are investigating.

[Saul+horler]

I've had this number for years now all of a sudden it says my number is unrecognisable, don't know how to fix this anyone have a way?

[Daniel0210]

@Saul+horler 

I have moved your post to a current thread running on this issue. Please see the post currently marked as the answer.