Can't link Sky ID to mobile

[Caitiseven]

Very frustrating. Following the steps to add Surname, postal code and last 6 digits of bank account and it says it doesn't recognise these details. So can't proceed from this point. I see many others have the same issue but no resolution?

[caesarome]

@Caitiseven 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Caitiseven]

Thank you! This was resolved so quickly. Someone called Tom was helping and they were great.