Can’t activate SIM

[B+Rich+72]

I've received my SKY SIM card, but can't activate it on the app or website.

I keep trying to link my SKY ID, but always comes back saying there is an error.

It's been like this for 4 days now.

 I tried ringing, but didn't get through after 25 minutes

[caesarome]

We can get you some help from the messaging team on here regarding the linking issue if you would like this. They will not be able to activate it for you but hopefully when this is fixed you will be able to do it yourself so you would you like to be contacted via the messaging team ?

[B+Rich+72]

Yes please, that would be helpful

[caesarome]

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Cat25]

Tried activating my sim tonight, phone says sim not supported and to contact sky but now cannot call out on my phone!

extremley frustrating 

can someone help please

[caesarome]

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@Cat25 wrote:

Tried activating my sim tonight, phone says sim not supported

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Has the sim activated as sometimes then can be a little wait so does it show as being activated or does it say it is still activating ?

[Greenfingers001]

Thanks for escalating this. We’ve sent B+Rich+72 an invite to chat.