06 Jul 2024 12:32 PM
I have a question for anyone who knows, I have a iPhone 15 and a MacBook, just ordered those a week ago. I wanted to have another contract but now I can not because of the credit part, it was fine a week ago and now I can't?
06 Jul 2024 12:36 PM
Posted by a Superuser, not a Sky employee. Find out more@Cait5
It’s possible that your credit rating was sufficient for the order last week but trying to order another device is too much so you may have failed the required credit check(s). See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.
Any upfront payment you’ve made should hopefully be refunded after about 14 days.
06 Jul 2024 12:41 PM
Hi, would it be due to how many devices I have ordered. I only have the two and as for credit, mine is really good
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion