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Discussion topic: Signal issue

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This message was authored by: Ameerah

Signal issue

Has anyone not got signal at all? Tried resetting my phone, tried airplane mode off and on, still nothing. 

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This message was authored by: Daniel0210

Re: Signal issue

Posted by a Superuser, not a Sky employee. Find out more

@Ameerah 

First thing to try is whether any local mast issues show here?

https://www.sky.com/help/servicestatus/your-services/mobile


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
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This message was authored by: Ameerah

Re: Signal issue

Hi 

I still have no signal it did say a mast was not working the way it should and signak

shouod be on and off but i've had no signal AT ALL for 3 days? Is it best to ring them on monday? 

This message was authored by: Daniel0210

Re: Signal issue

Posted by a Superuser, not a Sky employee. Find out more

@Ameerah 

Customer Services (except in the ROI) are open over the weekend but be aware Sky don't own or maintain any mobile phone masts so you and everyone else in the area are relying on a third party repair. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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