Bills

[Olivia57]

My bill has come out twice 

[caesarome]

@Olivia57 

I doubt it has been taken twice so have you made a manual payment when there was no need to and if you did do you now see a credit on your account ?

[Olivia57]

I haven't made a manual payments? 

[caesarome]

In that case why do you say it has been take twice, what shows on your account here:

https://www.sky.com/mobile-bill 

[Olivia57]

It won't load my bill up, but when I go on bank it say it's come out 2 different times on different days 

[caesarome]

Are you new to Sky ?

Are you sure these payments have been taken by Sky and not by a scammer ?

[Olivia57]

I've been with sky for about a year now, and no they both say sky mobile, & they both the same price that's come out just one was yesterday & one was today 

[caesarome · Accepted solution]

You will have to call Sky tomorrow so they can look into this for you. 150 from your mobile is the number to use.