Bill

[Cy5]

I’ve noticed that I was charged twice this month, once by direct payment and once by direct debit. I would prefer a refund rather than an account credit, as I need the funds to cover other bills.

[63johnw · Accepted solution]

Hi @Cy5  so you made a manual payment when a direct debit was already in place ? If you want any credit refund then you will need to call sky on 150 to ask them to arrange, can't be done here. 

[Daniel0210]

@Cy5 

Direct payments as you call them are unnecessary. 

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. I would suggest NOT making any manual payments unless requested to by Sky.

Once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

[Cy5]

Thank you