Bill

[Cy5]

I’ve noticed that I was charged twice this month, once by direct payment and once by direct debit. I would prefer a refund rather than an account credit, as I need the funds to cover other bills.

[63johnw · Accepted solution]

Hi @Cy5  so you made a manual payment when a direct debit was already in place ? If you want any credit refund then you will need to call sky on 150 to ask them to arrange, can't be done here. 

[Daniel0210]

@Cy5 

Direct payments as you call them are unnecessary. 

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. I would suggest NOT making any manual payments unless requested to by Sky.

Once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

[Cy5]

Thank you 

[Davidjr]

Hi,

I spoke to a lady on Sunday about my two data plans and she did a deal of £10.75 each per month and I've looked at my bill and it's over £20 per person? 
I also cancelled a new sim I have received through the post ? I want to make sure it's cancelled 

[caesarome]

---

@Davidjr wrote:

I spoke to a lady on Sunday about my two data plans and she did a deal of £10.75 each per month and I've looked at my bill and it's over £20 per person? 

---

What do your future bills show and did she apply this to the sims you have or for two new sims ?

---

@Davidjr wrote:

I also cancelled a new sim I have received through the post ? I want to make sure it's cancelled 

---

If you received a sim via the post as long as you do not activate it then you will not be charged for it.