my sim is not working in my phone and i cannot speak to someone

[Meenabiczysko]

i have moved to sky and have now got an iphone 15 pro max. prior to this i had an e sim which worked on this new phone but against my old provider EE.  I inserted the physical sim after i got confirmation it was activated. this does not work. I cannot get the code to activate an e sim.  Nothing works. I cannot contact Sky as my phone does not work.  i do not have a land line.  I have tried the botchat and nothing useful is being suggested. I have access to email as i am able to use email on wifi only.  please help ASAP. I need my phone working incase school needs to contact me in emergency.  

[caesarome]

Sky can be contacted via the likes of What's App and their other social

media sites as there are links to them

at the bottom of this page.

Regarding the physical sim not working one thing you could try is this:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone

[Meenabiczysko]

Thanks. I have done as you suggested and no joy. Tried contacting sky via Facebook. Won't let me without a code which I won't get as it's being sent to my phone. Sky please respond asap. This is a disgrace!!!! 

[caesarome]

You say the activated sim isn't working so does the phone show as being connected to the Sky network ?