Bil

[Hann+hunt]

Hiya I have put £54 of account balance on my sky account to pay my up coming bill however they are Still trying to take ot from my bank . Can I pay my due bill with my account balance?

[Daniel0210]

@Hann+hunt 

If you have a direct debit payment set up you should never need to make a manual payment. In future if you want to make a manual payment, to prevent the automatic payment being taken out as well, you need to make sure the full payment is showing as credit on your Sky account at least 4 working days before your payment due date. 
A credit will now appear on your account for the amount you have overpaid. This will be used to pay your next bill so on that bill date no money should be taken from your account. If you want the overpayment refunded to you, you should ring Sky. 

[caesarome]

@Hann+hunt 

If the £54 of credit you have is enough to pay the next bill in full then it should be used so does it cover this bill in full ?

[alidaswift]

Please speak to me reguarding my current phone pacakge

[PandJ2020]

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@alidaswift wrote:

Please speak to me reguarding my current phone pacakge

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We're customers here - go ahead and ask a question.  Or call Sky if you need to...

[caesarome]

@alidaswift 

150 is the free number to use from your Sky mobile to call Sky.