Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

[Beakyreaps]

At this point iv lost faith that it's arriving today no emails no messages nothing... sent in an complaint email so I guess we will see what happens. 

[Emmanie]

@Beakyreaps @Please could you share the email address for complaints 

[Beakyreaps]

@Emmanie it was via the complaints link on the site  at the bottom of the page it's a form to fill in a complaint. 

[SarahBW1]

@Taz82 

Same here

[Wurst1]

Exactly @Becky144 . There's nothing in the terms that says it's an estimate. On the 12th it said "For delivery on the 19th September". Some said "from the 19th September". But for those that said "on the 19th" it's pretty specific. 

Pretty sure Sky Customer Service (actual employees) used to monitor these forums and occasionally speak up - hopefully they'll do so in this thread soon as this is ridiculous. 

Not just the delays, but the poor customer service and the fact it's almost impossible to cancel an order that hasn't even shipped yet!!

[ClareJ82]

So has anyone on here who ordered the 512gb pro max in orange actually received it today? 

[Taz82]

 

[Taz82]

I had confirmation of my order on 12th September

[TrickyBanter]

This is freaking awful customer service from Sky!! I am back on the phone with them again after getting the message that the phone will be with me on 4th Oct but funny thing is, before I mentioned the message I got  he was parroting the 26th Sep. Now he's going to speak to the warehouse team about getting it out to me by 26th. Not holding my breath at all. 

This is now the 4th date I've been given - 19th, 24-48 hours, 26th Sep and now 4th Oct.

Complaint raised, never pre ordering with Sky again.

[JaseHoare]

My order was an iPhone 17 Pro 256 in Orange, just checked my msg's and I had an email on the 16th saying 'great news your order should be with you soon', but doesnt say when, although it says despacthed on my product screen, but no DPD tracking available

[ClareJ82]

I'm still being told their system says today but as I've had no tracking info it probably won't be. 

I've been offered 30% discount off my £11 sim package 😂

Now waiting to speak to a manager 

[Sophie10420]

I pre ordered the iPhone 17 pro max last Friday, and ever since my order has just been "in progress - coming soon", my impression was it was going to be delivered today on release day or tomorrow (sat) however this is looking unlikely given that there has been no dispatch email. Please can I have some help finding out when it will be dispatched? Thank you! 

[caesarome]

@Sophie10420 

As we are customers here we can not say when it will be delivered. The latest on your order should be found here:

https://www.sky.com/ordertracking

[Wurst1]

@TrickyBanter Don't trust them, they'll tell you "it's coming on the 26th" just to get you off the phone. When I spoke to them they didn't seem to know anything about this 4th October message either until I got them to read it in My Messages.

Wish we could get through to the Scottish call centre every time. Whenever it's diverted abroad it's poorly trained people who just don't know how to deal with anything beyond a simple query.

[Tomtom2]

Can anyone confirm the truth of this please:

I received a 17bpro today, which I need to return as I cancelled it and ordered a pro max instead which hasn't turned up and won't for a couple of weeks. I was just told by someone at sky I can use the 17 pro for a couple of weeks and then return it as it will be with the 31 day period - is this right seems odd I could use a phone, maybe scratch it and then just send it back.