Delivery of iPhone 17 pro max

[Daniel0210]

@Sharvari 

I've moved your post into the large thread discussing iphone 17 orders.

[FR2701]

I ordered on 20th of sept and it came yesterday. Hopefully that helps a lil! 

[Sam_mc]

When will my iPhone be delivered it has said coming soon for 2 weeks now

[Daniel0210]

@Sam_mc 
Any orders for a latest model iPhone are always likely to be delayed due to the usual supply and demand issues faced by Apple. This happens every year when a new iPhone is launched.

After credit checks have been completed the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

[Karis1]

Hi, I ordered the new 17 pro max silver on the 23/09/25 and it has been nearly 5 weeks and there has been no updates or anything. The estimated time was 3-4 weeks and it has been longer with no updates or anything, still on back order and coming soon. If I can get any updates that would be lovely.

[Daniel0210]

@Karis1 
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

As we’re customers here we have no insight into current stock levels or any delivery timescales.

iPhone 17:~ Any orders for a latest model iPhone are always likely to be delayed due to the usual supply and demand issues faced by Apple. This happens every year when a new iPhone is launched.

After credit checks have been completed the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

[skyuser1236789]

I ordered the iPhone 17 Pro Max in Deep Blue 256GB 10 days ago. At the point of ordering it stated estimated delivery 3-4 weeks. I was of course expecting this and I am okay about this. 
I have since checked the phone order screen and it states estimated delivery 1-2 weeks. If this is the case, will I be waiting the revised estimated delivery or should I expect to wait the original 3-4 weeks? 

Thank you, 

Sky User

[Benzy]

I placed an order for a silver 17 Pro this afternoon expecting at least a couple of weeks wait. Had an email from sky and text from DPD to say its coming tomorrow! 🤯

[AntonM93]

@Benzy - I think that maybe due to your purchasing the 17 Pro. A lot of the delays are to do with the Pro Max model. But nice one that you got it quick 😜

[AppleSamsungNok]

So I've placed an order for the iPhone 17 pro max

in store yesterday. I was told I'll get an email confirming the order within the next few hours or telling my the contract wasn't able to go through and it was declined. I got the email confirming my order, I can also view/track my order on the app or through my sky account. But earlier today I got a email and a message on the app saying, "as per your request we have cancelled your order" 

and another message saying "your order has been successfully been cancelled". 
I didn't request the cancellation, can someone help me if this has happened to them before or what to do ? 

[PandJ2020]

---

@AppleSamsungNok wrote:

what to do ? 

---

You'll have to contact Sky to find out what's going on.  We can't tell you - but it could possibly be a credit check issue.

[MaisyTowle]

@Sam_mc @I've been waiting 5 weeks now so your gonna be waiting a while 

[Zaid3639]

Just to let other know that i ordered on 26 sept 17 max silver 500gb one. still waiting was told that it will still take around 3-4 weeks.

[Livhend]

I ordered the new iPhone 17 pro max in silver on 18/10/25. When will my phone be dispatched/delivered? All it says is coming soon which is not helpful. I just want a rough time frame of when it will be delivered.

any help?

[Daniel0210]

@Livhend 

Customers have been waiting much longer than that. 

As we’re customers here we have no insight into current stock levels or any delivery timescales.

iPhone 17:~ Any orders for a latest model iPhone are always likely to be delayed due to the usual supply and demand issues faced by Apple. This happens every year when a new iPhone is launched.

After credit checks have been completed the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.