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This discussion topic has been answered Discussion topic: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

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This message was authored by: lhudspith98

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

It's not the point they didn't change the website I ordered mine later on last Friday still said it would be here tomorrow haven't heard nothing back. 

This message was authored by: Karen+Falokun

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

This isn't about the excitement of a new phone, for lots of people it's about taking time off work after being given a delivery date. 
It's absolutely poor service! Sky should have contacted customer prior to today if they were unable to fulfil their delivery promise.

Simple's! 

This message was authored by: Sophielu94

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

If the past 2 years are anything to go by you reps don't know anymore than we do, they will keep saying yes it's coming tomorow it's coming this day and that but they don't actually know basicly it's potluck you get it when you get it 

This message was authored by: Syeda4

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Just checked my messages.

"Hi. We expect your iPhone 17 Pro Max 1TB Blue to be delivered by 26th September. We'll email you a day before it's delivered. Thanks for your patience"

This message was authored by: lhudspith98

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Exactly why say it's gonna be delivered on a certain date if they can't match the demand 

This message was authored by: Wurst1

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

The only way you know it's coming is when DPD send you an email late the night before, or early the day of delivery. 

 

Sky's customer service reps over the phone can only really tell you what you can see on your own Sky account/tracking, they see the same dates we do.

 

I do think they could be better when it comes to anticipated delivery dates which are further away.

 

For example, on the order pages some phones have "Delivery from [date]", whereas others say "Delivery on [date]". Surely Sky should know when they're getting stock, especially in the short term and can anticipate whether it's "from" or "on".

Sky Q 2TB + Sky FTTP
This message was authored by: tinaaa123

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

@Wurst1 100%, if they just changed the wording not so many people would be as irritated and they'd cover their backs a bit more with delays like this. 

This message was authored by: jrippon779

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I've previously only got a message from DPD the morning of delivery so it could still come tomorrow for some 

This message was authored by: JKJ84

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Mine ordered on the 13th, when checking the my Sky app - messages :

Your Sky Mobile Order

Hi. We expect your iPhone 17 Pro Max 512GB Blue to be delivered by 26th September. We'll email you a day before it's delivered. Thanks for your patience.
This message was authored by: Siribo

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Currently I'm in the position that Argos will deliver the case but sky won't be delivering the phone! 😅 ah well...

This message was authored by: Danka

Re: Ordered a phone still saying coming soon

When will my phone will come because I order it on 15 of September and it still not here I even called sky an they said that they will update it now on the 19th so I'm not really sure 

This message was authored by: kuro

Re: iPhone 17 pro max

E sim is a pain how can you switch  between  phone ect.

This message was authored by: w0mp

Re: iPhone 17 pro max

I just transfer my eSIMs during setup 

This message was authored by: kuro

Re: New contract

My order has gone of the my orders section My Sky ? About 4 hours ago **bleep** is going on .

This message was authored by: kuro

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I got no Confirmation  email ,but it was in my order via My Sky.?

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