Actvating new sim

[Phil287]

Hi, I've ordered a new phone ans sim from SKY, I was an existing customer so just different data package. But when I've tried to activate the new sim it isn't working, but my old sim has been de activated.

Anybody any idea how to fix this?

[caesarome]

---

@Phil287 wrote:

Hi, I've ordered a new phone ans sim from SKY, I was an existing customer so just different data package.

---

Did you actually order a new sim that will have a new number or did you apply the new data package to the sim you already had ?

[Phil287]

I just ordered new phone/sim package. So got new sim too

[caesarome]

What happens when you try to activate the sim ?