Account not updating?

[Melissa2014]

My account is showing all my sim cards have 0gb and also won't allow me to update them? Like add GB from the piggy bank? 

[63johnw · Accepted solution]

Hi @Melissa2014  give it a day or two and it should resolve itself, others have reported this in the past and it just seems to be a glitch with Skys system sometimes. 

[Melissa2014]

Hi thanks for the reply but it's been like this for 2 weeks now. 

[63johnw]

In that case @Melissa2014 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[_Claire]

Thanks for escalating this. We’ve sent @Melissa2014 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Melissa2014]

Thank you.