Complaints Process

[Diane622]

Urgent complaint - ongoing since October last year.  Swapped a phone and I'm still being charged for the phone.  I've stopped the direct debit as I am not paying for two phones.  Sky have now restricted my services.  I've contacted Sky several times but nobody can help me.  I've sent the proof of postage 4 times now - I'm at my wits end.  I can't even cancel.....  Anybody have any advice

[Daniel0210]

@Diane622 

Frustrating as it sounds cancelling your payment method is definitely not a good idea and it will cause you lots of additional problems as you've already seen.

The relevant services will be restricted, you won't be able to call Sky, the account can't be cancelled, late payment fees will be added monthly and then Sky will involve a debt recovery company which will affect your credit rating.

I can only suggest you reset the payment method asap. 

[caesarome]

@Diane622 

As well as restoring your payment method you might want to fill in this form to register a complaint:

ttps://www.sky.com/help/complaints

This gives Sky 6 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.