sky go mac stopped working

[Gerry20]

My sky go app has stopped working past 36 hrs.  It opens but the main winkdow is empty, left window has usual headings eg  Home, TV guide, etc.  Previously worked well.  Operating system MacOS Monterey 12.3.1

Have deleted and reloaed Sky Go app x4 to no effect.

[caesarome]

Try this to do a complete removal of the app and the files and folders it uses:

Delete the Sky Go app.
Launch Finder, select Downloads then delete ‘SkyGoInstaller’.
Launch Finder again, select Go (at the top of the screen), then Computer.
Select Macintosh HD.
Go to Users > [yourusername] > Applications then delete the Sky Go app.
Then go to Library by Open Finder.
Click "Go" on the menu bar.
Press and hold the “option/alt” key.
Click the "Library" shortcut which appears.
Then navigate to the relevant folders (Application Support, Caches or Preference) and delete all SkyGo folders and files referencing Cisco player
Reboot your Mac and then download and install the Sky Go app again.

[Gerry20]

Thanks,  I have done that several times and it's still doesn't work.

[Gerry20]

This is the screenshot of Sky Go.

[caesarome]

Try sending an email to the apps team, let them know you have tried the complete removal process, this is their email address - apps@sky.uk

[Gerry20]

thanks, will do.

[Gerry20]

Tried the Sky App email help suggested.  No response to 5 emails, does it exist?  Exceptionally poor service from Sky. 

[Gerry20]

Still nothing, is that Sky app site real?  Immediate acknowledgement each time I send an email but nothing further.  It includes a telephone number that doesn't connect!

RIDICULOUS SERVICE.

[caesarome]

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@Gerry20 wrote:

Still nothing, is that Sky app site real? 

---

Yes it is real but spamming them multiple times probably isn't a good idea.

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Gerry20]

Thanks for doing that.  I sent 2 emails each of the last 4 days, that's not spamming. It poor customer care.

[dmy24]

Thank you for escalating this. We have sent an invite to chat 🙂

[Gerry20]

Thanks for the message, spoken with a Sky person and no obvious cause or fix at present

[Lisa-P1987]

Update – We are still looking to help you Gerry20. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Gerry20]

thanks Lisa.  Returned home and its still not working!

[caesarome]

What were you told when you spoke to Sky ?